REWARDS+
About Rewards+
Shop and get rewarded with Rewards+, the rewards programme from i12 Katong!
As a Rewards+ member, you can now earn points when you shop at i12 Katong. With Rewards+ points, you can redeem them for i12 Katong gift e-vouchers and car park credits.
- 1,000 points = $5 i12 Katong gift e-voucher
- 200 points = $1 i12 Katong car park credit
Shopping during your birthday month? Rewards+ will give double points* as a birthday present to you!
To register for a Rewards+ membership, just download the Rewards+ app from the App Store or Google Play onto your smartphone and create a new account.
How to Earn Points
Once you’ve signed up to be a Rewards+ member, just follow these steps to earn points:
- Step 1: make a purchase of more than $10 in a single receipt at participating retailers at i12 Katong
- Step 2: Using the Rewards+ app in your smartphone, photograph the store receipt ensuring that these details are shown clearly: store name, mall name, purchase amount, receipt date and receipt number.
- Step 3: Submit the receipt image in the Rewards+ app. That’s it!
Receipts must be submitted no later than 1 day after it was issued. For example, if the receipt is dated 15 October 2021, it must be submitted no later than 16 October 2021, 11:59pm.
Every $1 spent will earn 1 Rewards+ point. For supermarket receipts, every $5 spent will earn 1 Rewards+ point.
Membership Requirements
To be eligible to be a Rewards+ member, you need to:
- At least 16 years of age
- Have a registered Singapore local mobile number.
- Have a smartphone running Android 10 or iOS 12 and above
To complete your Rewards+ registration, we require you to provide the following information:
- Name
- Date of birth
- Gender
- Postal Code
Rewards+ is a rewards programme from Keppel for shoppers of i12 Katong.
Membership
1. What is Rewards+?
Rewards+ is a rewards programme from Keppel for shoppers of i12 Katong.
2. How do I qualify for an Rewards+ membership?
In order to qualify for a membership, you need to:
- Be at least 16 years old
- Have a Singapore registered mobile phone number
- Have a smartphone running a compatible version of Android (9 and above) or iOS (12 and above)
3. Is there a membership fee?
There is no charge for a Rewards+ membership.
4. How can I register for this Rewards+ programme?
You can download the Rewards+ smartphone app from App Store (iOS) or Google Play (Android).
5. How long is the Rewards+ membership valid for?
There is no expiry for the membership as long as the Rewards+ rewards programme is active. However, membership is subject to termination or suspension should there be any suspicious or fraudulent activities found in the account.
6. How long does it take for the activation of the membership?
Upon successful completion of the application, members can immediately start uploading their receipts to start earning points.
7. What information do I need for the membership registration?
The compulsory information needed would be your name, mobile phone number, date of birth, gender, postal code as well as email address.
8. If I want to edit my member's profile, how do I go about doing it?
Members can use the Edit Profile function in the smartphone app to do so.
9. I forgot my Rewards+ account password, what should I do?
In the log in screen of the smartphone app, tap on ‘Forget Password’ and enter the email address that you have submitted earlier during registration. A password reset email will be sent to you with instructions. Do check the spam/junk folder if you did not receive it in your inbox.
Points Earning
1. How do I start earning points?
Earning points is an easy 3-step process.
- Step 1: Shop at any participating retailers at i12 Katong
- Step 2: Take a photo of the receipt ensuring the shop name, mall name, purchase amount, receipt date and receipt number is shown clearly
- Step 3: Upload the photo using the Rewards+ smartphone app.
2. How long does it take for the points to be credited?
Your points will be credited within 7 working days.
3. What are the redemption rewards?
The rewards available are:
- 1,000 Rewards+ points = $5 i12 Katong e-voucher
- 200 Rewards+ points = $1 i12 Katong car park credits
4. What is the minimum spending for points to be earned?
Each receipt must be at least $10 to earn points. Receipts below that amount will be declined. Receipts cannot be combined to meet the minimum $10 value.
5. Can the minimum spending for redemption be in multiple receipts?
No, the minimum spending of $10 can only be presented in a single receipt.
6. Where do I submit the receipt image?
Receipt images are to be submitted using the Rewards+ smartphone app.
7. The store emails me an e-receipt. How do I submit such e-receipts?
Open the receipt on your smartphone and frame it to show the shop name, mall name, purchase amount, receipt date and receipt number. Do a screenshot and then upload the receipt from the photo library.
8. Is there a time limit on when the receipt must be submitted upon purchase?
All receipts must be submitted no later than the following day of the date the receipt was issued. For example, if the receipt is dated 10 June 2021, the receipt must be submitted no later than 11 June 2021, 11:50PM.
9. What is the point awarding system like?
Every $1 spent in a single transaction earns 1 point. However, for supermarket receipts, every $5 spent earns 1 point.
10. When can I earn double points during my birthday?
You can enjoy double points during your birthday month, which is from the 1st to the last day of the month.
11. Is there an expiry date for the points accumulated?
All points earned in a calendar year will expire on 30 June the following year. For example, any points earned from 1 January 2022 to 31 December 2022 will expire on 30 June 2023.
12. Is there a limit to the points we can accumulate within a day?
Members can earn up to 1,000 points per day (2,000 points per day during birthday month).
13. What information are to be shown in the receipt images?
Receipt images must clearly show the shop name, mall name, unit number, total purchase amount, receipt number and the date of purchase.
14. If my receipt is too long to be captured clearly, what should I do?
Receipts should be folded in the middle to shorten it without blocking the shop name, mall name, unit number, total purchase amount, receipt number and the date of purchase.
15. If I am given receipts by others, can I still submit for points crediting?
No. It must be issued from your own purchases.
16. Are the receipts issued before the registration of Rewards+ membership valid?
Can I use them to redeem for points? No, it is not valid. Only receipts issued after the registration of a Rewards+ membership can be used.
17. Do I need to keep my receipt(s) after submitting for points earning?
Yes, we advise that you keep your receipts until the points are issued into your account.
18. What receipts are not accepted for Rewards+ points earning?
- NETS and credit card receipts
- Food delivery service providers, e.g. Deliveroo, Grab, Foodpanda, etc.
- AXS / SAM machines
- Banks and ATMs
- Money changers
- Pawn shops
- Purchase of vouchers and top up of stored-value cards
- Pushcarts
- Singapore Post
- SISTIC
- Topping up of store credit at retailers
- Temporary vendors at promotional spaces
- Purchase of tobacco products
19. Why are my submitted receipts declined?
Receipts may be rejected, but not limited to, for the following reasons:
- Receipt was issued before membership registration
- Receipt submitted is illegible
- Receipt information is not complete
- Receipt is a duplicate or reprinted
- Receipt has been submitted earlier by another member
- Receipt issued is not from the participating retailers at i12 Katong
- Points for the receipt has already been issued
- Purchase amount is less than $10
- More than 1 receipt is submitted in a single receipt image
Points Redemption
1. How do I redeem points for the rewards?
You can redeem your points for e-vouchers and car park credits using the Rewards+ smartphone app. To be eligible to redeem car park credits, you must enter your vehicle IU number into your member profile.
2. Can I exchange or refund my completed reward redemption?
Redemptions once completed cannot be refunded and rewards issued cannot be exchanged for other items.
3. How do I check the balance of my Rewards+ points?
You can check your Rewards+ points balance with the Rewards+ smartphone app.
E-vouchers
1. How do I check the balance of my Rewards+ e-vouchers?
You can check your e-voucher balance with the Rewards+ smartphone app.
2. How do I use my Rewards+ e-vouchers?
- First, check that the store you intend to use your Rewards+ e-vouchers at accepts them.
- Inform the cashier that you wish to pay using Rewards+ e-vouchers and the amount to be used.
- Launch the Rewards+ app and select the voucher(s) you would like to use to pay for your purchases. Multiple e-vouchers can be used in a single transaction.
- Scan the Rewards+store QR code displayed at the cashier.
- Swipe to confirm the usage of the e-vouchers.
- Show the confirmation message to the cashier. Please note that e-vouchers once used at the store cannot be refunded.
3. When do my Rewards+ e-vouchers expire?
E-vouchers will be valid one year from the date of issuance. You can check the expiry dates in the Rewards+ smartphone app.
4. I’ve redeemed my Rewards+ points for e-vouchers. I’ve changed my mind and want a refund. Can I have my points reinstated?
Points redeemed for e-vouchers and car park credits cannot be refunded.
Car Park Credits
1. How do I check the balance of my car park credits?
You can check the balance of your car park credits with the Rewards+ smartphone app.
2. I want to redeem my car park credits but I can’t do it in the Rewards+ app. What do I need to do?
You need to enter a valid vehicle IU number in your member profile in order to start redeeming car park credits. Go to ‘Edit Profile’ in the smartphone app to key in the vehicle IU number.
3. How do I use my car park credits now that I’ve redeemed them?
Please wait at least 15 minutes after you have redeemed the car park credits for the mall car park system to synchronise the information. At the point of exit, the car park system will deduct the car park charges from your car park credits wallet. Any excess charges will then be deducted from your cashcard. For example:
- You have a car park credit balance of $3
- The car park charge is $5
- The car park system will deduct $3 from your credit balance and deduct the remaining $2 from your cashcard
4. When do my car park credits expire?
Car park credits redeemed during a calendar year will expire on 30 June of the following year, e.g. if you redeem car park credits during year 2022, they will expire on 30 June 2023.
Technical Support
1. Why can’t I install the app in my smartphone?
The Rewards+ app can only be installed on smartphones running on Android (version 9 and above) and iOS (version 12 and above).
2. The app crashes when I try to do something or it’s showing me an error message. What can I do?
- Ensure that you are running the latest version of the Rewards+ app. If not, please update it using the App Store or Google Play.
- If that still doesn’t work, try uninstalling the app and reinstall it.
- If you still face issues, please submit feedback using the smartphone app. If you can’t access the app, you can submit the feedback using the form in the Contact Us section of the i12 Katong website.
Other Enquiries
1. I have a question about Rewards+ that is not answered here. What should I do?
You can submit your enquiry using the Rewards+ smartphone app. Alternatively, you can also send in your queries at the Contact Us page of the i12 Katong website.
Keppel Retail Mobile Application
Terms of Use
(Updated on 3 Jan 2025)
- Terms of Use
- These Terms of Use (the “Terms of Use”) shall apply to, and shall govern access to and/or use of the Application provided by Keppel Land Retail Consultancy Pte. Ltd. (“we” or “us”), as well as all services, functions and features accessible through or by using the Application, including membership in, and the operation of, our Loyalty Programme. Please carefully read through these Terms of Use as well as all other terms and conditions, policies and rules governing the Loyalty Programme, and/or any other services, functions or features, whether provided by us alone or together with other third parties (collectively, the “Terms of Agreement”). By accessing and/or using the Application or any of the Services, you agree to be bound by the Terms of Agreement, as may be amended, modified or supplemented from time to time. If you do not agree to any part of the Terms of Agreement, you must not (or must immediately cease your) access and/or use of the Application or any of the Services.
- We may amend, modify or supplement the Terms of Agreement (including these Terms of Use) from time to time and at any time by notice to you and the amended, modified or supplemented Terms of Agreement shall take effect and apply from the date specified in the notice. If you do not accept the amendment, modification or supplement, you must immediately cease your use of the Application and the Services and terminate your membership in the Loyalty Programme. By continuing to use the Application or any of the Services (including by continuing with your membership in the Loyalty Programme) after the date the amended, modified or supplemented Terms of Agreement take effect, you shall be deemed to have accepted and agreed to be bound by the amended, modified or supplemented Terms of Agreement.
- Definitions
- The terms and expressions hereinafter set out shall, for the purposes of these Terms of Use have the following meanings, unless the context otherwise requires:
- “Affiliate” means a person that (i) directly or indirectly controls another person; (ii) directly or indirectly is controlled by another person; or (iii) is under common control with another person. The terms “control”, “controlling”, “controlled by” and “under common control with” mean the direct or indirect power to: (x) vote more than 50% of the voting interests of a person; or (y) direct or cause the direction of the management and policies of a person, whether through ownership of voting interests, by contract or otherwise.
- “Application” means the software application currently known as “Rewards+ (i12 Katong)”, or such other name as we may designate from time to time, and/or such other software as we may designate from time to time, and made available by us for use by users.
- “Collection Timeframe” shall have the meaning ascribed to it in Clause 5.7.5.
- “Customer Contract” shall have the meaning ascribed to it in Clause 5.1.
- “Eligible Transaction” means a transaction at a Participating Retailer that is valid for the earning of Points, as determined by us and set out in the Loyalty Programme Guidelines from time to time.
- “Indemnified Person” shall have the meaning ascribed to it in Clause 10.1.
- “Losses” means all losses, liabilities, damages, settlement sums, costs (including legal costs and costs of other professionals), charges, expenses, actions, proceedings, claims and demands, including any penalties or other amounts levied, imposed or charged by any regulator or regulatory authority, whether foreseeable or not.
- “Loyalty Programme” means the loyalty programme currently known as Rewards+ (or such other name as we may designate from time to time) implemented and operated by us.
- “Loyalty Programme Guidelines” means the document(s) available at https://www.i12katong.com.sg/rewards which set out our policies, requirements, procedures, instructions and guidelines relating to the Loyalty Programme (including in particular, how Points are to be earned and redeemed and what our policies and requirements are), as may be amended by us from time to time.
- “Materials” shall have the meaning ascribed to it in Clause 8.1.
- “Participating Retailer” means a merchant who is participating in the Loyalty Programme as indicated in the Loyalty Programme Guidelines from time to time.
- “Points” means the loyalty points which may be earned by you by making an Eligible Transaction and which may be used to redeem such rights and privileges granted by us from time to time, in connection with the Loyalty Programme.
- “Promotions” shall have the meaning ascribed to it in Clause 6.5.15.
- “Services” shall have the meaning ascribed to it in Clause 1.1.
- “Terms of Agreement” shall have the meaning ascribed to it in Clause 1.1.
- “Terms of Use” shall have the meaning ascribed to it in Clause 1.1.
- “Trade Marks” shall have the meaning ascribed to it in Clause 8.3.
- Unless the context otherwise requires or permits, references to the singular number shall include the plural number and vice versa, and words denoting any gender shall include all genders.
- The expression “person” means any individual, corporation, partnership, association, limited liability company, trust (including a real estate investment trust), governmental or quasi-governmental authority or body or other entity or organisation (whether incorporated or unincorporated).
- Unless the context otherwise requires, the expression “merchants” includes all Participating Retailers and “merchant” includes any Participating Retailer.
- The headings in these Terms of Use are inserted for reference only and shall be ignored in construing these Terms of Use. References to “Clauses” are references to clauses of these Terms of Use.
- The words “include” or “including” shall be deemed to be follow by “without limitation” or “but not limited to” whether or not they are followed by such phrases or words of like import.
- Whenever we are required or entitled to act, make a determination or decision or exercise judgment or discretion in any way, we may (and are entitled to) do so in our sole and absolute discretion. We shall not be required to provide you with any reasons for any of our actions, decisions, determinations, judgments or exercise of discretion and our decisions, judgments and determinations shall be final and binding on you.
- The terms and expressions hereinafter set out shall, for the purposes of these Terms of Use have the following meanings, unless the context otherwise requires:
- Registration and Accounts
- You may be required to register for an account with us before you can use one or more of the Services. The registration for an account may require you to provide us with certain information (including personal data) and to satisfy certain conditions. We may accept or reject any application for registration without giving any reason.
- You may be required to choose (or we may issue to you) login credentials (such as a username and/or password). Your choice must comply with any criteria we specify.
- You are solely responsible for the security of your account(s) and keeping your login credentials confidential. If you suspect or become aware that any of your account(s) or login credentials may have been comprised or misused or known to a third party, you must immediately notify us and change your password. We may suspend your account and/or require you to change your password if we have reason to believe that your account or password may have been compromised.
- You are responsible for, and agree that we are entitled to assume that (and rely on), any use of any of your account(s) or any activity, instructions, data or communications given or made under, referable or traceable to your login credentials (or which we reasonably believe originated from you) as issued by or taken by you or with your authority.
- We may suspend or terminate any account at any time without giving you any reason or prior notice. Without prejudice to the generality of the foregoing, in the event we are satisfied that you have committed a breach or are in breach of any of the Terms of Agreement (including these Terms of Use), we shall have the right to suspend or terminate your account without giving you any reason or prior notice. We are not liable or responsible for any Losses suffered by you arising from or in connection with any suspension or termination.
- Your Obligations
- You agree and undertake not to:
- impersonate any person or party or falsely declare, distort or misrepresent your affiliation with any person or party;
- use the Application (including any transmission or communication through the Application) or any of the Services for (or in furtherance of) any unlawful purpose, illegal, immoral or criminal activity;
- disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, pornographic, offensive, immoral, indecent, counterfeited, fraudulent, stolen, harmful or otherwise objectionable material;
- infringe upon any other person’s or user’s proprietary rights (including any intellectual property rights);
- send or promote any unauthorised material for advertising purposes or otherwise;
- attempt to gain unauthorised access to or otherwise interfere with the performance, operation or functionality of the Application or any associated computer facilities or software; and/or
- interfere with another person’s use or experience of the Application or the Services.
- We shall have the right to, at any time, but have no obligation to:
- check, vet and/or control any activity, content or information occurring on or through the Application and/or in respect of any of the Services;
- report any suspicious activity concerning the possible transgression of any applicable law, statute or regulation to the appropriate authorities and to cooperate with such authorities;
- request, at any time, such information relating to your use of the Application or any of the Services, if we have reason to suspect you of providing incorrect, disingenuous or fraudulent information, or if you declined to disclose such information required for the continued usage of the Application and Services; and/or
- suspend or close your account at our discretion (including if you breach any of the obligations under the Terms of Agreement (including these Terms of Use)).
- Without prejudice to Clause 2.7, where these Terms of Use provide for, or refer to, any decision and/or determination made (or to be made by us), you acknowledge and agree that such decision or determination (as the case may be):
- will be made by us in our sole and absolute discretion and we shall not be required to provide you with any reasons for such decision or determination; and
- shall be final, conclusive and binding on you.
- You agree and undertake not to:
- Participation in the Loyalty Programme
- You will be required to register for an account and maintain the same to participate in the Loyalty Programme. Each account shall be registered to a single mobile number and each mobile number may only be used to register one account.
- In participating in the Loyalty Programme, you acknowledge and agree:
- that you have read, understood and agree to be bound by these Terms of Use;
- that you are at least 16 years old;
- that you have satisfied (and will continue to satisfy) all eligibility requirements and conditions to register for an account as set out in the Loyalty Programme Guidelines and/or the Application;
- that the information and documents you have provided in, or for the purposes of, registering for an account to participate in the Loyalty Programme are true, accurate and complete and you shall notify us immediately if this ceases to be the case in any way;
- that we may at any time and in our sole discretion introduce, limit, amend or reduce any of the rewards, benefits and privileges under the Loyalty Programme or which you may be offered in connection with your participation in the Loyalty Programme;
- to comply with and to be bound by any and all of the guidelines, notices, operating rules and policies and instructions pertaining to your participation in the Loyalty Programme (including the Loyalty Programme Guidelines), as may be supplemented, revised, issued or amended by us from time to time. We have the right to revise such guidelines, notices, operating rules and policies and instructions at any time by publishing the same on the Application, and if you do not accept the amendment, modification or supplement, you must immediately cease your participation in the Loyalty Programme and terminate your membership in the Loyalty Programme. By continuing with your membership in the Loyalty Programme after the date the amended, modified or supplemented guidelines, notices, operating rules and policies and instructions take effect, you shall be deemed to have accepted and agreed to be bound by the amended, modified or supplemented guidelines, notices, operating rules and policies and instructions;
- to ensure that any information or data you post on the Application in connection with the Loyalty Programme is accurate and to take sole responsibility for such information and data;
- to use the Loyalty Programme only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Loyalty Programme in good faith; and
- a fee (whether on an annual basis or otherwise) may be specified (in or via the Application and/or the Loyalty Programme Guidelines) as payable for participation and membership in the Loyalty Programme, or if no such fee is then specified, we may, at any time and in our sole and absolute discretion, by notice to you, introduce and require such fee to be paid, in each case:
- such fee shall be payable in advance and must be paid to us at the same time as you register your account (or such other period as we may specify) or (in the case where we first introduce such fee) by such date as we may specify;
- payment of such fee must be made through the Application and using one of the methods and modes of payment available through the Application; and
- if we do not receive payment of such fee within the relevant period referred to in Clause 6.2.9(i), we may (as applicable) reject or cancel your registration and/or terminate your account and membership in the Loyalty Programme and Clause 6.4 shall apply.
- In order to participate in the Loyalty Programme, you must consent to the collection and use of your personal data as set out in these Terms of Use. You do not need to give such consent (or may withdraw consent given), however, you agree that should you decline to give such consent or should you withdraw such consent at any time, your participation in the Loyalty Programme shall forthwith terminate and Clause 6.4 shall apply.
- If your account and membership in the Loyalty Programme is terminated or cancelled at any time for any reason whatsoever, you shall immediately have no rights under or in respect of the Loyalty Programme (and any rights you may then have or had shall immediately be void and unenforceable as if you never had any such rights), including any rights to any Points earned by or accrued to you and all Points shall be immediately forfeited and cancelled without any compensation to you.
- Points
- You may earn Points on Eligible Transactions according to the earn rate (as set out in the Loyalty Programme Guidelines) by spending at Participating Retailers, subject to the terms set out in the Loyalty Programme Guidelines.
- In order to earn Points on an Eligible Transaction, you must first submit an application using the Application and in accordance with the instructions specified in the Application, including the submission of an electronic copy of an eligible (as determined by us) receipt issued by the relevant Participating Retailer for such Eligible Transaction and such other information as may be required.
- Such receipt must show the following details: (i) the name of the Participating Retailer issuing such receipt; (ii) the name of the mall in which such Participating Retailer was located and its unit number in such mall; (iii) the purchase amount (minimum S$10 or such other amount as we may specify); (iv) the receipt number; and (v) the date and time that the receipt was issued. A receipt which is longer than 30 cm should be shortened by folding the receipt without blocking any of the details that are required for submission as stated above. The image of the receipt must be clear, complete and easily readable.
- We will only accept an application for Points which complies (as determined by us) with the instructions and requirements specified in the Application or the Loyalty Programme, including as to:
- the minimum spend required;
- the time period within which such application must be submitted;
- the proof of purchase required; and
- your eligibility or entitlement to receive such Points.
- We reserve the right to: (a) delay, decline or reject any application and not to award Points and/or (b) cancel, revoke or otherwise deduct Points that have already been issued to you, in the event that:
- we determine (or have reason to believe) that any of the instructions or requirements specified in this Clause 6, the Application and/or the Loyalty Programme Guidelines have not been complied with (including where the electronic copy of the receipt submitted is unclear, not easily readable or incomplete);
- we have reason to suspect any fraud or misconduct; and/or
- we determine (or have reason to believe) that you are in breach of Clause 4.1 above.
- The validity of any receipt submitted or the eligibility of any application in relation to Points submitted (including whether you are entitled to any Points) are matters to be decided by us solely and our decision shall be final, conclusive and binding on you.
- You may, using the Application or such other method as we may specify, check the number of Points you hold, earned or redeemed and their validity and expiry date. You shall notify us immediately of any error. We reserve the right to correct, at any time, any errors or inaccuracies which we may discover.
- Our records on any matter relating to your participation in the Loyalty Programme and/or Points (including the number of Points which you hold, earned or redeemed, the validity and expiry of Points) shall be final, conclusive and binding on you.
- You agree that the Loyalty Programme Guidelines set out:
- conditions as to what constitutes an Eligible Transaction;
- the earn rate for Points;
- the validity period for Points earned;
- how and what Points may be used or redeemed for; and
- the circumstances under which Points may be cancelled, forfeited or expire.
- In the event of any conflict or inconsistency between the Loyalty Programme Guidelines or these Terms of Use, these Terms of Use shall prevail to the extent of such conflict or inconsistency unless we decide otherwise.
- Points may only be used or redeemed via the Application, and may only be used or redeemed for such rewards, as determined by us in our sole discretion and set out in the Loyalty Programme Guidelines from time to time.
- Points that are used or redeemed are immediately cancelled and you shall not be entitled to any refunds under any circumstances. Points do not represent and do not have any cash or monetary value.
- Rewards are subject to availability and cannot be exchanged for cash or any other items.
- We may operate promotions for Points through the Application (collectively “Promotions”) from time to time. If you wish to participate in any such Promotion, you must carefully review the specific rules, terms and conditions of the relevant Promotion made available through the Application. To the extent that the specific rules, terms and conditions of a Promotion conflict with these Terms of Use, for the purposes of the Promotion, the specific rules, terms and conditions of such Promotion shall prevail.
- For the purposes of determining the rate at which Points may be earned, whether the maximum number of Points has been reached and/or the validity period of Points, Points are deemed to have been earned (provided all requirements for earning such Points have been fulfilled) on the day that the relevant Eligible Transaction is made or such other day as we may determine.
- Privacy Policy and Data Protection
- Our collection and use of information (including personal data) which you provide through the Application is subject to Keppel Land’s Privacy Policy. Without prejudice to the foregoing, you agree that such information may be provided to the merchant(s) selling the products and/or services in your order for the purposes of facilitating the placing and fulfilment of your order, and/or to any persons providing services in respect of or in connection with the Application or any other matters relating to your order (including the payment processor / gateway provider), upon which the collection and use of such information may be subject to the relevant merchant’s or person’s privacy and/or data protection policy.
- Without prejudice to Clause 7.1, you acknowledge and consent for your personal data to be collected, used, processed and disclosed by us and our Affiliates, service providers, agents and other third parties (including the merchants) for the following purposes:
- to provide, operate, maintain, improve, market or promote the Application, and/or the Loyalty Programme;
- to send you relevant marketing and promotional offers on products and services offered by us or any other entity which is part of the Keppel Group, where permitted by law;
- to facilitate crediting and redemption of Points (for example, to verify your identity and process your requests);
- to process and respond to your enquiries, feedback, requests or complaints;
- to improve our Services (for example, by using your feedback/suggestions to improve the Loyalty Programme);
- to generate internal reports;
- to conduct statistical, trade or other forms of analysis to review, develop and improve products, services, features and processes of and in relation to the Loyalty Programme;
- to resolve any disputes which may arise between us and you;
- providing notices, updates or alerts in relation to Points, including redemption, collection, cancellation or expiry, and your participation in the Loyalty Programme;
- protecting, investigating and enforcing our contractual rights, including investigating potential breach by any person; and
- to allow us to comply with laws that are applicable to us.
- Where you have disclosed personal data of other persons (e.g. next-of-kin, friends or referees) to us in connection with the purposes mentioned above, you warrant that you have:
- informed such persons that their personal data has been or will be disclosed to us;
- informed such persons that their personal data will be collected, used, disclosed, transferred, stored or otherwise processed by us in the manner as described in these Terms of Use; and
- obtained the consent of such persons for the foregoing.
- If you have any enquiries, comments or suggestions about how we collect, use, process or disclose your personal data or otherwise have any other requests in respect of your personal data, please contact our Data Protection Officer by email at dpo@keppelland.com.
- Intellectual Property
- The copyrights, trade marks, database rights, and other intellectual property rights in the Application, Services and the information and materials available on and/or through the Application (collectively, the “Materials”) are owned by or licensed to us. You are not permitted without our consent to use or reproduce any of the Materials nor may you employ any such content for the purpose of any commercial or business enterprise.
- You are not permitted to modify, translate, reverse engineer, decompile, disassemble, or create derivative works founded upon the Application or any software or documentation provided by us or our licensors.
- The trade marks, service marks, trademarks and logos (the “Trade Marks”) used and displayed on the Application are registered and unregistered trade marks of us and others. Nothing in the Terms of Agreement (including these Terms of Use) shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use any of the Trade Marks without the prior written permission of us or the applicable owner of the Trade Marks.
- DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
- THE APPLICATION, SERVICES, LOYALTY PROGRAMME, AND ALL MATERIAL AND INFORMATION, FUNCTIONALITY AND SERVICES ACCESSIBLE THROUGH OR BY USING THE APPLICATION IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS AND WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE, OUR SUPPLIERS, CONTENT PROVIDERS, SPONSORS, MERCHANTS AND ADVERTISERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY, AND SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHATSOEVER AND HOWSOEVER SUFFERED, INCLUDING FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES, ARISING OUT OF OR IN CONNECTION WITH THE USE (OR INABILITY TO USE) ANY OF THE APPLICATION, SERVICES, LOYALTY PROGRAMME , OR ANY MATERIAL OR INFORMATION, FUNCTIONALITY AND SERVICES ACCESSIBLE THROUGH OR BY USING THE APPLICATION (INCLUDING ANY ORDER PLACED AND ANY PRODUCT OR SERVICE SUPPLIED OR NOT SUPPLIED), IRRESPECTIVE OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE. YOUR SOLE AND EXCLUSIVE REMEDY, UNDER ANY AND ALL CIRCUMSTANCES, IS TO DISCONTINUE YOUR USE OF THE APPLICATION.
- WITHOUT PREJUDICE TO THE GENERALITY OF CLAUSE 9.1, WE DO NOT WARRANT:
- THAT THE APPLICATION, THE SERVICES, LOYALTY PROGRAMME, OR ANY FUNCTIONALITY OR SERVICE ACCESSIBLE THROUGH OR BY USING THE APPLICATION WILL MEET YOUR OR ANY REQUIREMENTS, WILL BE AVAILABLE AT ALL TIMES OR WILL BE UNINTERRUPTED OR ARE FREE FROM ANY COMPUTER VIRUS OR OTHER MALICIOUS, DESTRUCTIVE OR CORRUPTING CODE, AGENT, PROGRAM OR MACROS;
- THE ACCURACY, TIMELINESS, ADEQUACY, COMMERCIAL VALUE OR COMPLETENESS OF ANY INFORMATION OR MATERIALS CONTAINED, PUBLISHED, COMMUNICATED OR MADE AVAILABLE ON OR THROUGH THE APPLICATION OR PERTAINING TO THE APPLICATION, SERVICES, LOYALTY PROGRAMME, OR ANY FUNCTIONALITY OR SERVICE ACCESSIBLE THROUGH OR BY USING THE APPLICATION;
- THE SECURITY OF ANY INFORMATION OR COMMUNICATION TRANSMITTED BY YOU OR TO YOU THROUGH THE APPLICATION,
- AND YOU AGREE THAT YOUR USE OF THE APPLICATION, THE SERVICES, LOYALTY PROGRAMME, OR ANY FUNCTIONALITY OR SERVICE ACCESSIBLE THROUGH OR BY USING THE APPLICATION IS ENTIRELY AT YOUR SOLE RISK.
- WE HAVE THE RIGHT TO, AT ANY TIME AND FROM TIME TO TIME, WITHOUT GIVING ANY REASON OR NOTICE, TO UPGRADE, MODIFY, ALTER, SUSPEND, DISCONTINUE, OR REMOVE ANY OR ALL ASPECTS OF THE APPLICATION AND/OR ANY OR ALL OF THE SERVICES AND SHALL NOT BE LIABLE TO YOU IN ANY WAY WHATSOEVER, INCLUDING IF ANY SUCH UPGRADE, MODIFICATION, ALTERATION, SUSPENSION, DISCONTINUATION OR REMOVAL HINDERS OR AFFECTS YOUR USE AND/OR ACCESS TO THE APPLICATION AND/OR THE SERVICES.
- NOTHING IN THESE TERMS OF USE AFFECT OUR LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.
- INDEMNITY
- YOU SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS US, OUR AFFILIATES, AND OUR AND EACH OF OUR AFFILIATES’ DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES (EACH, AN “INDEMNIFIED PERSON”) FROM AND AGAINST ANY AND ALL LOSSES ARISING OUT OF OR IN CONNECTION WITH:
- YOUR USE OF THE APPLICATION, ANY VIOLATION OF THESE TERMS OF USE, THE SERVICES, LOYALTY PROGRAMME, OR ANY FUNCTIONALITY OR SERVICE ACCESSIBLE THROUGH OR BY USING THE APPLICATION;
- ANY AND ALL VIOLATION(S) BY YOU OF THE TERMS OF AGREEMENT; AND
- ANY AND ALL VIOLATION(S) BY YOU OF ANY RIGHTS OF A THIRD-PARTY, INCLUDING ANY INTELLECTUAL PROPERTY, PROPERTY, OR PRIVACY RIGHT.
- YOU ACKNOWLEDGE AND AGREE THAT EACH INDEMNIFIED PERSON SHALL HAVE THE RIGHT TO ENFORCE THE INDEMNITY SET OUT IN CLAUSE 10.1.
- YOU SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS US, OUR AFFILIATES, AND OUR AND EACH OF OUR AFFILIATES’ DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES (EACH, AN “INDEMNIFIED PERSON”) FROM AND AGAINST ANY AND ALL LOSSES ARISING OUT OF OR IN CONNECTION WITH:
- Notices
- We may send notices or other communications to you by any of the following means:
- via any print or electronic media or medium that we select, including by notifications via the Application; or
- by email to your email address or by a message to your telephone number, in each case as reflected in our records.
- All notices or other communications given to you will be deemed received by you on:
- if sent in a manner described in Clause 11.1.1, the date the publication or broadcast leaves our systems or the date that the Application has been configured/set to start displaying the notification; or
- if sent in a manner described in Clause 11.1.2, the time at which the email or message was sent by us.
- You may only send us notices in writing through our designated website. We shall only be considered as having received such notice upon receipt.
- We may send notices or other communications to you by any of the following means:
- Assignment, Sub-contracting and Delegation
- The Terms of Agreement (including these Terms of Use) shall be binding upon and inure to our and your benefit, and any of our and your successors and permitted assigns. You may not assign or transfer any of your rights, benefits or obligations under the Terms of Agreement (including these Terms of Use) without our prior written consent.
- We shall be entitled, in our discretion, to delegate or subcontract the performance of any of our obligations and reserve the right to use any service provider, subcontractor and/or agent on such terms as we deem appropriate.
- Cumulative Rights and Remedies
- Our rights and remedies under the Terms of Agreement (including these Terms of Use) are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under the Terms of Agreement (including these Terms of Use), or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms of Use or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.
- Waiver
- No failure on our part to exercise, and no delay on our part in exercising, any right or remedy under the Terms of Agreement (including these Terms of Use), will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof, or the exercise of any other right or remedy.
- Illegality and Severability
- In the event that any provision of the Terms of Agreement (including these Terms of Use) shall be, or at any time shall become invalid, illegal or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not in any way affect or impair any other provisions of the Terms of Agreement (including these Terms of Use), and the Terms of Agreement (including these Terms of Use) shall be construed as if such invalid or illegal or unenforceable terms or conditions had never been contained herein.
- Partnership
- Neither you nor we, by virtue of the Terms of Agreement (including these Terms of Use) shall be deemed to be a partner or agent of each other, nor shall anything contained herein be construed as creating a partnership, joint association or trust, it being agreed that each party will be responsible only for its obligations under the Terms of Agreement (including these Terms of Use), and neither party shall be authorised to represent or bind the other to any person.
- Third Party Rights
- Save as expressly provided for in these Terms of Use, a person who or which is not a party to the Terms of Agreement shall not have any right under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of the Terms of Agreement.
- Entire Agreement
- The Terms of Agreement (including these Terms of Use) supersedes and cancels all previous agreements, warranties and undertakings, whether oral or written, express or implied, given or made by or between you and us, and constitutes the entire written agreement between you and us, in respect of the matters set out herein, and no other terms and conditions shall be included or implied.
- Governing Law and Jurisdiction
- The Terms of Agreement (including these Terms of Use) shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore.